FAQs

All of our floral arrangements are one of a kind and made to order from the freshest blooms. We invite you to browse our gallery of previous arrangements. Should you see something you like, let us know in the Notes section of your order page. We do our best to honor your requests.

If any design elements are particularly important to your order, please include them in the florist instructions at checkout or contact us to confirm their availability. We strive to honor your requested color palette, floral types, and vase styles. However, please note that substitutions may sometimes be necessary due to factors such as seasonality, weather conditions, or limited inventory. In such cases, we ensure your arrangement maintains its value by incorporating elements of equal or higher quality.

Currently, we only deliver to Raleigh-Durham and surrounding areas. Delivery fees are based on your zip code (see rate at checkout). Pick-up orders are not available at our design space at this time.

Unfortunately, at this time we don’t offer shipping.

We would love to offer design services for your intimate events; subject to availability, scale, and budget. Please send us an inquiry with the details to mel@thepetalhaus.com